Refund & Return Policy
Refund and Return Policy
At Rattlware, customer satisfaction is our top priority. We are committed to providing premium-quality products and services. If you are not entirely satisfied with your purchase, we are here to help with our hassle-free return and refund process.
Eligibility for Returns
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Items must be returned within 7 days of the delivery date.
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Products must be unused, undamaged, and in their original packaging with all tags and accessories intact.
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Proof of purchase (order confirmation or invoice) is required to initiate a return.
Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse or mishandling.
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Items purchased on clearance or during special promotions.
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Personalized or customized products.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days to your original payment method.
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Shipping fees and COD charges are non-refundable.
Return Shipping
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Customers are responsible for the shipping costs of returning the product unless the item was damaged or incorrect upon delivery.
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We recommend using a trackable shipping service to ensure your return is received.
Exchanges
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If you wish to exchange a product, please contact our customer support team within 7 days of receiving your order. Exchanges are subject to product availability.
How to Initiate a Return or Refund
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Contact our customer support team at info@rattleware.ae or call us at +971 50 2899001.
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Provide your order details and reason for the return.
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Follow the instructions provided by our team to ship the product back to us.
If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to us at info@rattleware.ae or call us at +971 50 2899001. We’re here to help!